How do I use your phone cards?
Using a pre-paid phone card is quick and easy. Though
the details vary by card, the instructions are on the back of the
card. Usually, you simply dial an 800 toll-free access number, wait
for a prompt to ask you for your pin number (printed on the back of
the card), and dial the number you want to call. You will be told
how long you can talk on the current balance of the card. If you finish
your call before it expires, you can use the card on another call.
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Where can I use your cards?
Our cards can be used from any touch-tone telephone. You can call
from your home, office, payphones and even cell phones (there is an
additional fee mandated by the FCC for use from payphones which is
usually about 50¢).
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To what areas can I call?
Almost any of our phone cards can be used to call anywhere in the
world. Each different card, however, is targeted to have the best
rates for a specific country or region.
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What is the best time to call?
Our rates on our cards do not change for peak times. You can call
anytime of the day or night and get the same low rate. On some of
our competitor's cards, you have to call early in the morning or late
at tonight to get the posted rate, at other times it can be much higher.
Also, some low-cost phone cards don't have the capacity to handle
the volume necessary for their business, so you end up with a card
you can't use during peak evening calling times. Though we sometimes
network problems beyond our control we work hard to maintain enough
capacity to eliminate any "System Busy" problems on our cards.
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Can I use your cards to call from other countries to the USA?
Currently all our pre-paid products are for calls originating in
the USA. We anticipate having a card available for international origination
in the near future. Check with us from time to time for announcements.
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What if I have a problem with your phone cards?
If for some reason you have a problem with our cards, there is a
toll-free Customer Service number associated with each card. On most
of our cards, this is answered 24 hours, 7 days a week.
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Which card should I use to call a specific country?
Our biggest selling cards are targeted for calling within the USA
and Bangladesh, India & Pakistan. If you would like to call any
other country, contact us with the name of the country(s) you will
be calling and we will find the best card for you. We can also send
you complete rate decks for a specific card, telling you the price
for each country. Our other cards, for instance, have good rates in
Central and South America, Europe and even the Pacific Rim.
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What do I do when my card is used up?
In cards that are not rechargeable, simply throw the card away and
purchase a new one.
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